Bloom With Luv FAQ
💜 Where are you based?
Bloom With Luv is based in California, USA!
💜 Do you ship worldwide?
Yes, Bloom With Luv ships worldwide except to the following countries, which are currently experiencing service disruptions. Shipping will open back up to aforementioned countries once suspensions are lifted.
Bloom With Luv does not currently ship to the UK/EU through bloomwithluv.com due to VAT; however, UK/EU customers may shop on Etsy at bloomwithluvshop.etsy.com instead!
💜 How long does it take for my order to get processed and shipped?
Please check out the Shipping Policy for detailed information.
💜 Do you offer refunds or accept exchanges or cancellations?
ALL sales are final. Please check out the Refund Policy for detailed information.
💜 What is a pre-order product?
Some products are listed and described as a pre-order item, which means they are not on hand and not ready to ship- they are either in the process of getting produced or may be in the process of getting funded in order to begin production. This means the product may be shipped at a later time as opposed to the standard 3-7 business days for in-stock products. Estimated shipping dates for these products vary and will be detailed in the product description. Purchasing a pre-order product helps Bloom With Luv gauge interest/demand earlier on and/or generate the necessary funds to bring the product to life!
💜 What is a made-to-order product?
Some products are listed and described as a specially made-to-order item, which means they are made just for you once the order is placed! These products are created with help from a local print shop and shipped from an independent facility outside of Bloom With Luv.
💜 I placed multiple orders. Do you combine orders/shipping?
Yes, Bloom With Luv may take requests to combine orders if the package(s) have not been packed or shipped yet, and depending on store order volume at the time. Note, however, select products that are made-to-order with the help of our production partner, are not eligible to be combined as they are shipped from a separate facility.
Please email Bloom With Luv at contact@bloomwithluv.com or go to the Contact page and fill out the form with your Name, Email, Order Numbers, and request so I can further assist you! Shipment costs may partially be refunded depending on the total weight of the package.
💜 I received my order, but item(s) are incorrect or missing. Can I get a replacement?
Bloom With Luv will be more than happy to help you out and find a solution. Please contact us at contact@bloomwithluv.com or go to the Contact page and fill out the form with your Name, Email, Order Number, and inquiry along with a photo/video if possible.
💜 The tracking says "delivered", but I never received my order OR I received my package and it is damaged. What can I do?
Bloom With Luv is not responsible for lost, stolen, and/or damaged packages once shipped out. Please contact your local post office for further assistance.
To help prevent monetary loss in these situations, Bloom With Luv does offer the option to add shipping insurance with your order at an additional fee and can be purchased here. This must be purchased together with your order before it has been processed for shipment. Please note any Priority Shipping methods already include insurance (USPS covers up to $200, and UPS covers up to $100). Shipping insurance can cover loss or damage up to the insured value of the goods, plus shipping costs.
Did not purchase shipping insurance? Please note that orders with tracked shipping and marked "delivered" will be considered delivered. Therefore, any packages as such claimed as "lost", "stolen", etc. and do not have shipping insurance, CANNOT be replaced or refunded without additional cost. After contacting the post office and if there is still no resolve, please contact me at contact@bloomwithluv.com. In this case, customers are eligible to either receive a 20% refund of their order OR repurchase their order at a 20% discount if inventory supplies allow. If the purchased item(s) in the "lost" or "damaged" package are out of stock, a 20% refund of the order/item value can be given accordingly or another in-stock item(s) of the same value can be swapped instead.
If there happens to be an issue with the delivery address and the package is returned, I will happily ship your order out again, but the customer will be responsible for the reshipment fees.
If you have any other questions not addressed in this FAQ, please send me an email at contact@bloomwithluv.com or fill out the Contact form. I will get back to you ASAP!
💜Steph, Bloom With Luv